Resume
- Take a look at my GitHub for writing samples. Writing Samples
- Download a copy of my resume (pdf).
Senior Technical Writer
Mezmo(LogDNA) - Remote
- Complete rewrite of two major sections of documentation within first 5 months
- Created three how to content types
- Created one new case document
- Added net new content
- Consolidated and edited existing content
- Worked with Sales Engineering, Product, and Support to develop content
- Work on UX content in dashboard
Technical Writing Manager
Nylas - Remote
- Planned and executed the launch of Nylas developer documentation site. Moved from Readme to a static site generator.
- 11ty to generate the site
- markdown-lint with the super-linter action.
- Vale to check the style guide
- lychee link checker
- Algolia for search
- Noticeable for release notes
- Manage the property developer.nylas.com.
- Installing updates
- Maintaining the hosting using Vercel
- Created a plan that focuses on the documentation and developer experience over the next year in collaboration with the developer advocacy team.
- Hired and managed a team of technical writers, UX writers, and contractors.
- Created career levels and training plans for the team.
- Created a style guide used across the company.
- Created and met OKRs for documentation and the developer experience.
- Established a process for everyone in the company to feel empowered to make documentation requests and edits which reduced the backlog by 63%.
- Work with product, support, developer advocates, engineers, and marketing for new features and products.
- Set up analytics to determine site NPS, article quality, and gather user analytics.
- Work with the design team on FTUX and user journey.
- Implement jobs to be done framework as a way to identify documentation gaps.
- Completed a content plan and audit within the first quarter which resulted in 60% of the content being rewritten or created by me.
Senior User Experience Writer
Rapid7 - Austin, Texas
- Write documentation for:
- Metasploit Pro
- InsightAppSec
- AppSpider
- Offensive Security
- Maintain API documentation for:
- InsightOps
- tCell
- AppSpider
- InsightIDR
- Create customer communications for feature releases and products changes.
- In app announcements
- Changelog
- Organized and rewrote Metasploit Pro documentation
- Supported teammates by picking up tickets
- Trained teammates on docs-as-code process by hosting weekly training sessions and created internal
documentation on:
- Git
- GitHub
- Visual Studio Code
- Vale Server
- Created training on OpenAPIs
- Provide guidance on copy for product UI elements
- Uphold style guide standards
- Create standards for in app announcements
- Provide guidance and feedback on developer documentation including:
- Developer portal MVP
- API documentation standards
- Beta documentation standards
- Documentation for releasing new features
- Created metrics for help site
- Add expanded questions to user feedback widget
- Track search results to help shape documentation
- Track events in Google Analytics such as page time and user paths
- Implemented tooling around docs-as-code including:
- Converting the style guide to Vale
- Configuring markdownlint plugin
Developer Documentation Specialist
BigCommerce - Austin, Texas
- Documentation
- Create API reference files in Swagger 2.0 and Open API 3.0
- Create Open API 3.0 template for use across the company
- Write tutorials, reference sections, developer guides and code samples
- Work closely with the developer advocate to create content for developers
- Manage site content and organization based on company goals
- Took initiative to create content based on feedback from internal and external stakeholders
- Provide engineers feedback on APIs after testing
- Test API spec files against a linter
- Project Management
- Overhaul of developer documentation
- Researched SaaS vs home grown options
- Reviewed API Reference and articles for completeness, relevance and recent information.
- Rewrote all API documentation & API references on developer.bigcommerce.com
- Met with engineering teams to address incorrect information
- Looked through code base to find information
- Worked with internal teams to find “tribal”information and create content
- Created a timeline and made sure to meet goals. New site was released within a year.
- Managed project to create a style guide and update all documentation to match
- Researched industry standards
- Led effort with team to get all articles updated within 3 months
- Training
- Trained 3 team members
- Created plan on how to organize, divide work and create subject matter experts
- Created a 30, 60 and 90 day training plan
- Work with new hires on projects
- Do check- ins to see career goals and how I can help them get there
- Process Management
- Monitor JIRA backlog for issues and give a priority based on feedback and company initiatives
- During sprint planning make sure work is being completed in a timely manner
- Monitor analytics for developer site decide on content to create
- Use Agile with other writers to manage projects and sprints
Data Services - Implementation Engineer
Q2ebanking - Austin, Texas
- Create custom Python scripts
- Work with current code templates and adjust each on depending on the needs of the bank/credit union
- Write custom scripts including:
- Parse data from csv or txt document
- Match data from different files
- Handle balance data
- Create SQL look ups for use later
- Use Python and MySQL to manage large datasets
- Test implementation with customer until ready for production
- Project Management
- Go over needs and wants
- Discuss feasibility and give alternatives
- Keep in touch with clients throughout the process to make sure changes are correct
- During final production push work outside business hours if needed to make sure changes work without issue
- Keep up with assigned cases and new clients
- Manage my case queue and make sure each project is done on time
- Keep in touch with each bank or credit union project manager
- Provide help to L1 and L2 support reps
- Participate in on-call to handle high level issues